Zero downtime.
Full compliance.
Maya AI diagnostics, ASME A17.1 inspection checklists, predictive callback prevention, and 24/7 entrapment dispatch — built for elevator service companies running Otis, KONE, Schindler, ThyssenKrupp, Mitsubishi, and Fujitec fleets.
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Every car, every step, every controller
Maya's vertical-transport knowledge base is built from OEM service literature, ASME A17.1 / A17.3 / A17.7, ADA, and thousands of real callback patterns from working mechanics.
Otis Gen2/Gen3, KONE EcoSpace/MonoSpace, Schindler 3300/5500/7000, TK Synergy, Mitsubishi Series Y — door operators, drive faults, leveling, ARD, regen brake diagnostics.
Holed and holeless, in-ground and roped hydraulic. Power units, EECO/Maxton valves, jack seal monitoring, packing replacement intervals, oil temperature trending.
Step chains, handrail tension, brake torque, comb plate switches, skirt deflector, missing-step detection — predictive wear curves on cycles and load.
GAL MOVFR, Otis OVF, KONE AMD, ECI — door cycle counts, nudging behavior, retiring cam, gate switches, door restrictor checks.
MCE Motion 2000/4000, Smartrise C4, Virginia Controls — interfacing legacy traction & hydraulic gear with modern destination dispatch.
Cat 1 / Cat 5 / annual / 5-year load tests with digital signatures, photo evidence, weight certification logs, and AHJ-ready PDF exports.
Snap the controller fault code, door operator, or governor — Maya identifies the part, ranks likely causes, and surfaces OEM part numbers.
24/7 emergency dispatch with SLA tracking, building manager notification, jurisdiction response-time proof, and post-incident reports.
Hollister-Whitney, Wittur, EECO governors and safeties — overspeed test logs, rope wear, slack-rope switches, buffer condition.
From cabinet display to fix — in seconds
Mechanics waste hours decoding generic fault codes across three OEMs. Maya is trained on Otis OVF, KONE V3F, Schindler Miconic, TK TAC, MCE Motion, and Smartrise displays — she reads the screen, the parameter list, or the printed event log and tells you exactly what's wrong.
- Reads cabinet screens & event logs
Snap the controller display, an MEMcom fault dump, or a printed event log. Maya parses it and returns ranked likely causes with OEM part numbers.
- Knows controller-specific quirks
Otis 'door zone' faults that are actually leveling sensors. KONE V3F overcurrents masking brake coil issues. Maya knows the patterns.
- ARD, regen, and rescue logic
Auto-rescue device, regenerative drive, and battery rescue diagnostics for KONE EcoDisc, Otis ReGen, and Schindler PowerFactor.
- Mobile, offline-capable
Works in machine rooms, basements, and pits where signal dies. Capture now, sync when you're back to LTE.
From callback ticket to signed invoice — in one app
No more juggling dispatch boards, paper inspection forms, OEM portals, and three different parts catalogs.
- Step 01Callback or scheduled PM
Tickets land from building manager portal, on-call line, or scheduled maintenance — auto-assigned by route, certification, and SLA.
- Step 02Diagnose on site
Mechanic snaps the fault code or worn part. Maya returns ranked causes, OEM part numbers, and the relevant wiring page.
- Step 03Order parts in-app
Distributor links (Adams Elevator, Elevator Parts International, GAL, Hollister-Whitney) with cross-reference and warranty status.
- Step 04Sign, log, invoice
Digital ASME paperwork signed in the field. Stripe Connect invoice issued. Funds settle to the company bank in 1–2 days.
Everything a vertical-transport company needs
- ✓Photo-to-diagnosis with confidence scores
- ✓Wiring diagrams, prints, & schematics on demand
- ✓OEM part numbers + distributor links
- ✓Digital ASME A17.1 Cat 1 / Cat 5 forms
- ✓Offline-capable mobile app
- ✓Time-on-task & callback logging
- ✓Real-time dispatch board with SLA timers
- ✓Mechanic skills, certifications, & union local
- ✓Route optimization & on-call rotation
- ✓Callback root-cause analytics
- ✓Contract renewal pipeline
- ✓Customer portal with uptime KPIs
- ✓Read-only Building Manager view
- ✓Uptime, response time, and callback history per car
- ✓Inspection certificate vault
- ✓Modernization recommendations with ROI
- ✓Tenant entrapment incident reports
- ✓Multi-property portfolio dashboard
Faster callbacks. Cleaner audits.
Door open/close cycle counts, run-time analytics, brake wear projections, and rope tension trending flag failures weeks before they cause callbacks.
Otis OVF, KONE V3F, Schindler Miconic, TK TAC, MCE Motion — exact part numbers, distributor links, revision matching, and warranty status.
ASME A17.1, ASME A17.3, ASME A17.7 PBSC, ADA, NFPA 13 sprinkler interface, fire service Phase I/II — logged, signed, and exportable for jurisdictions.
Auto-stamped arrival times, work duration, and resolution. Defend against contract penalties with audit-ready timelines.
QR codes on each car link tenants to a live 'car status' page — reducing nuisance calls and building trust.
Junior mechanics get Maya as a co-pilot. Faster diagnosis, fewer escalations, more billable first-trip fixes.
Less downtime. Higher renewal rates.
A stuck car is a lease decision
In Class A office and luxury residential, elevator reliability is a tenant-retention metric. Three callbacks in a quarter and the building manager starts shopping competitors. EcoService gives you the proof — and the predictive edge — to keep contracts.
- $5k–$30k per entrapment claim
Liability, complimentary rent, and lost-tenant cost. Photo-evidenced response logs make insurance and AHJ conversations short.
- Modernization ROI in-app
Show owners the math on a Gen2 retrofit, KONE EcoDisc swap, or MCE Motion 4000 upgrade — financed monthly payment vs. callback cost.
- Tenant retention
Class A buildings track elevator uptime as a renewal metric. Drive yours above 99.6% and walk into renegotiations with leverage.
- Energy & sustainability
Regen drives, LED lighting, and standby modes tracked per car — feed building owner ESG reports without spreadsheets.
Audit-ready paperwork for every AHJ
ASME A17.1, A17.3, A17.7, ADA, NFPA, IBC, state and city addenda — keep current certificates, witness signatures, and load-test documentation in one searchable vault.
Digital checklists with mechanic signature, witness signature, weight certification photos, and AHJ-ready PDF in one tap.
Periodic Phase I and Phase II recall tests logged per car with stopwatch evidence and code-section references.
Reopening device, door force gauge readings, audible/visual signal tests — all logged with timestamps.
Annual no-load and 5-year full-load safety tests with rope-pull diagrams and trip-speed records.
Trusted by vertical-transport pros
"Maya read a KONE V3F drive fault from a photo of the cabinet display. Saved 90 minutes of guesswork on a stuck car."
"Our ASME A17.1 Cat 5 load test paperwork used to be a nightmare. Now it's a single signed PDF, ready for the AHJ."
"Door operator failures dropped 40% after we started using the predictive cycle counter. Building owners noticed."
"We renewed three Class-A maintenance contracts last quarter just by showing the uptime dashboard. Worth every penny."
"The Building Manager view shut down the 'why is my elevator down so much' calls. They can see it themselves now."
"Apprentices ramped 2x faster. Maya is basically a senior mechanic in their pocket on every first trip."
Common questions from service companies & owners
Which controllers and OEMs are supported?+
Otis (Gen2, OVF), KONE (EcoSpace, V3F, KCM), Schindler (3300, 5500, Miconic), ThyssenKrupp/TK (Synergy, TAC), Mitsubishi (Series Y, Diamond Trac), Fujitec (ZEX), MCE Motion 2000/4000, Smartrise C4, Motion Control Engineering, GAL, and most generic non-proprietary controllers.
Does it handle ASME A17.1 Cat 1 and Cat 5 paperwork?+
Yes — digital Cat 1 / Cat 5 / annual / 5-year load test checklists with mechanic signatures, witness signatures, photo evidence, weight certification logs, and AHJ-ready PDF exports per car.
Can building owners and property managers use it?+
Yes. A read-only Building Manager view shows callback history, uptime, response times, contract status, and upcoming inspections per car. Multi-property portfolios are supported.
How does emergency entrapment dispatch work?+
Entrapment events trigger SLA-tracked dispatch with auto-escalation, building manager notification, and a post-incident report. Most jurisdictions require response within 30 or 60 minutes — EcoService tracks and proves compliance with timestamps.
Do you integrate with remote monitoring like Otis ONE or KONE 24/7 Connect?+
Yes — webhook ingestion for any monitoring platform. Faults from Otis ONE, KONE 24/7 Connect, Schindler Ahead, and TK MAX flow directly into Maya for triage and dispatch.
Is the dispatch board union-aware?+
Yes. Mechanic profiles capture local affiliation, certifications, classifications (helper, mechanic, adjuster, MOD), and on-call rotation rules — assignments respect skill and local jurisdiction.
Safety & compliance first
EcoService OS is a software platform only. We do not perform elevator or escalator work. All inspections, maintenance, and repairs must be performed by licensed mechanics in accordance with ASME A17.1, ASME A17.3, ASME A17.7, ADA, NFPA, and local jurisdiction requirements.