Terms of Service

These Terms of Service ("Terms") govern your access to and use of EcoService Pro, provided by EcoPowerHub AI LLC ("EcoPowerHub", "we", "us"), located in Columbia, Maryland, USA.

1. Acceptance of Terms

By accessing or using EcoService Pro you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the service.

2. Accounts & Responsibilities

You must provide accurate information, keep credentials confidential, and are responsible for activity under your account. Account owners are responsible for the conduct of users they invite to their workspace.

3. Subscription & Billing

Paid plans are billed in advance on a monthly or annual basis through Stripe. Fees are non-refundable except as set out in our Refund Policy. We may change pricing with at least 30 days notice for the next renewal period. Taxes are your responsibility unless we are required by law to collect them.

3a. Payments, Stripe Connect & Merchant of Record

EcoService OS / EcoService Pro is a software platform only. We do not hold, transmit, or take custody of customer funds. We are not a bank, money transmitter, money services business, or payment processor.

When you accept payments through invoices or the Customer Portal, payments are processed by Stripe, Inc. and its affiliates ("Stripe"). Funds are settled directly to the bank account you connect through Stripe Connect Express and at no point pass through EcoPowerHub AI LLC.

By connecting a Stripe account through EcoService Pro, you:

• agree to Stripe's Connected Account Agreement, Services Agreement, and applicable Privacy Policy;
• confirm you are authorized to connect the bank account on behalf of your business and to accept payments under it;
• are the merchant of record for every transaction — solely responsible for the goods and services rendered, sales/VAT/use tax collection and remittance, refunds, disputes, chargebacks, fraud, and any reserves or holds Stripe may apply;
• authorize EcoService Pro to read account status, balances, payouts, and payment metadata from Stripe on your behalf for the purpose of providing the platform, displaying status, generating receipts, and reconciling payments;
• acknowledge that identity verification (KYC), two-factor authentication, account access controls, and tax reporting (e.g. 1099-K where applicable) are performed by Stripe under its own policies, not by EcoPowerHub.

You agree that EcoPowerHub is not responsible for: (a) Stripe's actions, fees, holds, freezes, account terminations, or payout timelines; (b) loss or delay of funds caused by incorrect bank details you provide; (c) chargebacks, refunds, or disputes initiated by your customers; (d) tax assessments resulting from your sales activity. Your sole remedy for any payment-processing issue is with Stripe and your customer, not with EcoPowerHub.

You are responsible for displaying truthful invoice content, honoring posted refund and cancellation policies, complying with consumer-protection laws applicable in your jurisdiction, and maintaining licensing required to perform the services you bill for. You may not use the platform to facilitate payments for prohibited or restricted activities under Stripe's Restricted Businesses policy.

EcoService Pro maintains an audit log of invoice and payment actions performed in the platform (creation, sending, status changes, payments recorded) to support reconciliation, security review, and dispute defense. You consent to this logging.

4. Acceptable Use

• No illegal, infringing, or harmful activity.
• No reverse engineering, scraping, or attempting to bypass security.
• No interference with other tenants or our infrastructure.
• No use to build a competing product or to train competing AI models.

5. Intellectual Property

You retain ownership of all data you submit ("Customer Data"). You grant us a limited license to host, process, and display Customer Data solely to provide the service. Outputs generated by AI features in response to your inputs are owned by you, subject to applicable third-party model terms. EcoPowerHub retains all rights in the platform, software, branding, and aggregated, de-identified data.

6. AI Features & Disclaimers

AI diagnostics, dispatch suggestions, and insights are provided as-is and may be inaccurate or incomplete. You are responsible for reviewing outputs before acting on them. EcoService Pro is not a substitute for licensed professional judgment, safety procedures, or regulatory compliance.

7. Warranties

We warrant we will provide the service with reasonable care and skill. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ECOPOWERHUB'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY YOU TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR LOST PROFITS.

9. Indemnification

You agree to indemnify and hold EcoPowerHub harmless against claims arising from your Customer Data, your use of the service in violation of these Terms, or your violation of applicable law.

10. Termination & Suspension

You may cancel anytime in your billing settings. We may suspend or terminate accounts for material breach, non-payment, or risk to the platform. Upon termination, your access ends and your data is deleted per our Privacy Policy.

11. Governing Law & Disputes

These Terms are governed by the laws of the State of Maryland, USA, without regard to conflict of laws. Disputes shall be resolved by binding arbitration in Maryland under the rules of the American Arbitration Association, except either party may seek injunctive relief in court. Class actions are waived to the extent permitted by law. EU/UK consumers retain mandatory local rights.

12. Force Majeure

Neither party is liable for failures due to events beyond reasonable control (natural disaster, war, internet outage, government action).

13. Changes

We may update these Terms; material changes are notified via the app or email. Continued use after the effective date constitutes acceptance.

14. Entire Agreement & Contact

These Terms, the Privacy Policy, and any order forms constitute the entire agreement. Contact: EcoPowerHub AI LLC · Columbia, Maryland, USA · engmartin@ecopowerhub.ai